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AnthonyPioneer

Advanced analytics

TheodoreContributor II

Advanced analytics

I can't log in anymore! What do I do now?

Hi,I can’t login to the Admin Environment of Company, and I’m pretty sure I’m using the right password. Can someone tell me what to do?- Theodore

cassy.leeCommunity Manager

Advanced analytics

Hi I'm new here and this is a test

Hello! I am new to the Klaviyo community and I am unsure if I am logging in correctly. Am I in the right place?! Can this post be commented on?

ElizaProblem Solver I

General information

New to the Community? Here's everything you need to know!Getting started

Is this your first visit to our lovely company community? Welcome! We’re super happy to have you here! What are we doing here? First things first, what are we actually doing in the company community? Our community is meant to be useful for both new and veteran customers, your level of expertise does not matter. That’s the beauty of our little community here, we have a TON of expertise on the platform daily about our company, Data & Analytics, Reporting and others—It really is an endless list of possibilities. A (really) quick tour The basic setup of our community is simple: Getting Started(You’re here now!) New to the community? New to our Company? Visit me first!Analytics & ReportingWe’re a Data & Analytics company, so it makes sense to have a whole lot of ideas on how to best be using your data, right? We have got you covered! Platform & IntegrationsGuides & Articles on using our platform, or integrating with other tools you might already have added to you

ElizaProblem Solver I

The 2 most relevant reports to build immediatelyreporting

Hi! So, you’re new to our software and are looking to start out quickly. Who would we be to not help you to get sorted as soon as possible!Here are the two most relevant reports for any company to build immediately! 1. A bar-chart!Bar charts are the lifeblood of board meetings, team meetings and decks shared within companies across the globe. It isn’t hard to see why, they provide a clear overview of how things are progressing in a certain timeframe, anyone can understand. Here’s what a bar-chart would look like: An example bar-chart 2. A line-graph! Line graphs again are almost as useful. Where readability becomes an issue for bar-charts when you try to add multiple properties, line-charts really don’t have that problem. It’s easy to build, and universally applicable to any dataset. Give them a go: An example line-chart Be sure to let us know if there are any other reports you think are a MUST-have. We’ll gladly add them to this article. - Frank

ElizaProblem Solver I

Company Investors Update: Q4 2019

Hey Team, It’s been an awesome, but intense, winter. Many things are tracking well, but there are some challenges we’re working through. TL;DR Revenue is up 22% We’re scaling up important product initiative Apollo. We finally closed Microsoft for a major partnership Big time hire — we closed Joe Bloggs as our new VP All The Things Mrs Customer Success herself had a major life event — welcome to Baby Customer Success! Key Metrics: We continue to have a ton of momentum across every important metric. From Sep to Nov we grew revenue 5%+ Every Month. From Aug to Nov we grew 17%. We are also on pace for a really huge December. We’ve learned something big this quarter about our Pricing Model and by February we’ll be on a $2M run rate. Needless to say I’m cautiously pumped. We’ve basically 2x’d on revenue so far this year and I believe will have 2.5x’d by end of year. One big thing we are scaling up is our Super Cool New Widget. We now have 25+ Companies that have bought Our Supe

ElizaProblem Solver I

We're launching the new community!

Our new Community is LIVE! Ok, so it’s finally here...drumroll please...🥁You can find a link to our brand spanking new community here, make sure to refer your colleagues as well! https://community.company.com/You should see our new community as a one stop shop to answer all of your most pressing needs. Can’t find an answer? Simply post a question on the community! Of course, if you still want to contact our support team you can do so here! Everyone has their own profile on the community, and can vote on ideas and suggestions. We even have a points leaderboard too, so look out in case your name appears there. We will be giving points to the users who answer the most questions on the community, are the most active and post the most popular requests in the ideation section. We can also reward badges to our users…so keep an eye out for that too. That’s it for now! Any questions...ask the community! - Frank

ElizaProblem Solver I

New to our Community? Introduce yourself!

Hey Community-friends!We thought it might be fun to know who’s who, while we’re actively engaging on our community. I’ll start!The name’s Frank! I have been with Company for about 2 years, having started at the Support Department to eventually climb my way up the ranks to be your trusted Community Manager! I live in The Netherlands, have a wife and 2 kids. Hit me up if you have any questions, concerns or just to say hi! (emoji)Looking forward to meeting you all!- Frank

ElizaProblem Solver I

Guides & tutorials

How to contact support (when it’s really needed!)contact support

Look, obviously we would like you to use the community as the first point of contact when encountering questions or problems, as chances are your peers have dealt with them before! But, if you’re encountering a problem the community really can’t fix, we’re also not going to make it difficult for you to find us—We’re here to help! What to check before reaching out to support:Looking for best practices Luckily we have so many clients that have used our software in ways we could have never imagined. We’d suggest posting your question here (link). Issues with 3rd party scripts and implementations Don’t get us wrong, we love 3rd party scripts just as much as any other person. However, given their nature (3rd party) we also can’t take responsibility for their inner workings. Please consult the 3rd party in question, or the developer that helped you set them up. Contact details Email: support@company.com (We will get back to you within 24 hours) Status updates: www.company.com/sta

ElizaProblem Solver I

Pimping your reporting using custom integrationsIntegrations

Injecting more data into your reporting takes your view on the customer journey to a whole new level. Regardless of the report or dataset you’re using—whether it’s feature adoption data or a geographical view of your customers and their support requests—smart use of more data will grant you a better view on your customer and their needs. To better enable you to customize your reporting, we have decided to start adding custom integrations. We make a distinction between two types: Platform integrations: E.g. connecting to other SaaS software like CompanyA and CompanyB Personal integrations: E.g. pieces of code or links to datasets that you have built yourself and would like to integrate in your datasets Both are currently available for all customers in the back-end of Company. DONE, RELEASED, YEAH! Example use-cases: You want to create an overview of all customer data, including demographics & usage of your platform, and then tie that into CRM data including how many times th

AnthonyPioneer

Advanced analytics

cassy.leeCommunity Manager

Advanced analytics

Hi I'm new here and this is a test

Hello! I am new to the Klaviyo community and I am unsure if I am logging in correctly. Am I in the right place?! Can this post be commented on?

JosephineContributor II

I want to push Salesforce data into Company, can I?

Hi, We’re using Salesforce as a CRM, and would like to push Salesforce data (Calls, Opportunities) into Company. Is that possible and how would I go about getting this started?- Josephine

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