Asking a question?

If you’ve already contacted the Klaviyo Support Team about this issue, please wait for a response from them before posting in the Community.

Please do not include any private information in your post (eg email addresses, links to your account, etc). If you are asking a specific troubleshooting question and you own multiple accounts/stores, please include the name of the store you are asking the question about.

Asking for help on a workflow?

Please provide plenty of details about what you’re trying to do. A helpful format to follow is: ‘I am trying to do X because I'd like to accomplish ABC but Y is happening and showing me this error. ’  If you have an integration-specific question, please also include the name of your accounts ecommerce integration partner (ie. Shopify, WooCommerce, Magento 2, etc.)

Starting a discussion?